Refunds must be received back within 14 days of receipt by the customer. Refunds are generally processed within 7 days after we receive the returned items. Credit notes will be issued for goods received after 14 days of receipt by the customer (up to 28 days) which will be valid for 12 months from the date issued. Please ensure all items to be returned are in a re-saleable condition, in original undamaged packaging with all labels attached, and have not been worn or otherwise used. A carriage charge deduction of £4 (UK) £8.00 (Europe) £10.00 (Rest of World) will be made in the case of non-faulty items.
You are welcome to send your products back for an exchange within 14 days of receipt by the customer. Please ensure all items to be returned are in a re-saleable condition, in original undamaged packaging with all labels attached, and have not been worn or otherwise used. Please include your original invoice with indication of the product you would like to exchange for. There will be a standard shipping charge for re-deliveries of exchanges.
If an item arrives faulty or incorrect you must contact us by email or the contact form within 7 days of receipt. The incorrect or faulty item must then be returned to us within 14 days of this notification.
If goods returned to us are deemed faulty, incorrect or damaged after inspection, you will receive either a full refund, repair or replacement, plus reimbursement for the return delivery charge when postage receipt is provided (up to a maximum of £10). Please note if the items is deemed not faulty or incorrect, the customer is responsible for all postage costs.
After 28 days you may return any item for inspection if you believe it to be faulty, and we may either repair, replace or refund at our discretion if the item is deemed defective after inspection. Please email firstname.lastname@example.org prior to returning goods. Please note if the item is deemed not faulty the customer is responsible for all postage costs.
When posting your item(s) back to us, it is strongly recommended you obtain proof of postage and tracking details. Please ensure that items are well packaged, and are marked clearly as ‘RETURNS’ on any customs label, address label or documentation. WE WILL NOT ACCEPT RETURNS WITH INCORRECT CUSTOMS PAPERWORK AND DECLARATIONS. Please include a copy of your invoice.
Please send your return to:
Unit A, Denton Drive
Extended Christmas Returns
All gifts purchased after the 31st of October 2021 now qualify for our extended Christmas return policy. Orders have until the 9th of January 2022 for returned items to be received at our head office.