FAQs

We currently accept payment via Visa (Credit, Debit and Electron), Maestro, Mastercard, American Express, Paypal, ShopPay, Apple Pay and Google Pay.

We also offer a Buy Now Pay Later and Pay Later in 3 option via Klarna. Please note that this option is available for UK customers only.

Once placed, orders generally leave our warehouse within 24 hours. Due to this rapid turnaround, it’s usually not possible to cancel or amend your order once it is placed. However, you can still return item(s) to us upon receipt and / or place an additional order for any products you may have missed.

When you’re happy with the items in your basket and are ready to proceed to checkout, click ‘View Basket and Checkout’ at the top of your screen. You will be guided through our checkout process and invited to provide details of your delivery and billing addresses, as well as ways in which we can contact you (in case we need to get in touch, and for us to confirm your order).

Once you have provided this information, you’ll be redirected to our secure payment server (provided by Sagepay). Select your preferred payment method (i.e. card type or Paypal) from the icons available and input card details on the following screen if applicable.

You may be asked to input your 3D Secure code if you use the Verified by Visa or Mastercard service. When your payment has been accepted, you’ll be redirected back to the Yards Store website, and your order will be confirmed. You’ll shortly receive email confirmation.

All payments are processed in GBP (British Pounds Sterling).

If your country uses a different currency, your order value will be automatically converted during payment based on the current exchange rate. If you’re not sure how much your order will cost, you can use our currency converter (via the dropdown menu at the top of the page), with exchange rates provided by Universal Currency Converter. Please note that this is for guideline purposes only, and the exact rate of exchange will be determined by your bank at the time of transaction.

There can be many reasons why payment may be declined. Unfortunately this isn’t something we’re able to advise upon – for more information, or if you think this has occurred in error, please contact your card issuer.

When your order is placed, you’ll receive two confirmation emails. One of these emails is from Sagepay, our secure payment provider, and contains confirmation of your order totals including any postage costs and / or discounts applied.

We’ll also send you a summary of your basket contents separately. Both emails will contain your order number, which you should provide if you need to contact us about your order for any reason, to enable us to help you efficiently.  If you do not receive your email confirmation, please check your spam / junk folder before contacting us.

We use ‘Secure Socket Layer’ technology (SSL) to encrypt your payment, to ensure your card details are safe. Verified by Visa and Mastercard SecureCode (3D Secure) is also in place where set-up by you, to provide further security.

You can identify a secure connection when the usual ‘http’ page address prefix changes to ‘https’. You may also see a small padlock icon indicating that the page is secure, depending on the Internet browser you are using.

We automatically deduct the 20% UK sales tax (VAT) from all International (non-EU) orders at checkout – this discount will be applied once your postage country is selected and confirmed.

All products are sent by the courier of our choice – Please refer to our Delivery Information Page for more information.

We will email you with order tracking information as soon as your parcel is dispatched from our warehouse. This email will include your unique tracking number, and instructions on using this to track your order online where this service is available.

If you do not receive this email, please check your spam / junk folder prior to contacting us.

We can only ship to PO boxes if Royal Mail is used as a courier service. Please note we can only ship with Royal Mail to selective countries and so it is not always possible to ship to a PO box internationally. If payment is via Paypal, it must be delivered to the address on the Paypal account.

If you have not received your order yet, please check your tracking. This can be found in the email confirming your shipping details. If you need any more help with locating your order, please email our Customer Service team.

We cover duties and taxes on orders shipped to EU countries. For the ROW, all deliveries may be subject to import duties and taxes (these are levied by the importing country when the parcel arrives in your country). All applicable duties, fees and any other charges imposed for customs clearance are the responsibility of the customer.

We currently deliver our products to most countries and territories, including the United Kingdom, Europe, USA, Canada, Australia, China, South Korea, Singapore, Japan, Taiwan, and parts of South America. If your country is not listed at checkout, please contact us and we will advise whether it is possible to deliver to you.

We do not ship to Russia or Ukraine due to transportation issues. No orders for these countries will be accepted.

Orders generally leave our warehouse within 24 hours of being accepted – if we have already posted your order, it will not be possible to amend your delivery address. If you made an error during checkout which you have noticed immediately, please contact us as soon as possible.

If returns are received by Yards Store within 14 days of receipt by the customer, a refund will be issued. Refunds are generally processed within 7 days after we receive the returned items. Credit notes will be issued for goods received after 14 days of receipt by the customer (up to 28 days). Please ensure all items to be returned are in a re-saleable condition, in original undamaged packaging with all labels attached, and have not been worn or otherwise used.

When posting your item(s) back to us, it is strongly recommended you obtain proof of postage. Please ensure that items are well packaged.

After goods have been inspected by us, you will receive a full refund of the purchase price minus an initial carriage charge of £4 (UK) £8 (Europe) £12 (Rest of World) in the case of non-faulty items.

If within 28 days of purchase goods returned to us are deemed faulty, incorrect or damaged, you will receive either a full refund, repair or replacement, plus reimbursement for the return delivery charge when postage receipt is provided (up to a maximum of £10).

After 28 days you may return any item for inspection if you believe it to be faulty, and we may either repair, replace or refund at our discretion if the item is deemed defective. Please email info@yardsstore.com prior to returning goods.

Please send your returns to:

Yards Store

J & S House

Unit A, Denton Drive

Northwich, Cheshire

United Kingdom

CW9 7LU

Please contact us within 7 days of receipt with your order number and details of the error and we will rectify this for you. Please note, you can contact us up to 7 days from receipt of your order for a refund – beyond this time, we will assume that the order and products therein arrived correct. Please see our Terms and Conditions for more information.

Please contact us as soon as possible with your order number and details of the error. The faulty item should be returned to us for assessment – should it be concluded that the product is faulty, the return delivery charge will be credited back to you on proof of postage (please keep your receipt!).

We deal with refunds straight away. Please allow up to 7 days to receive any refund due following receipt of the order.

Yes, if we conclude that the product is faulty, we will reimburse your postage costs on proof of postage to a maximum of £10 (so please retain any receipts).

You can use our stock notification service to subscribe to a particular product that is out of stock. As soon as the product arrives back in stock, we’ll automatically send you an email notifying you of availability.

However, please note that many items (particularly popular colours) may have many customers waiting for availability, and items can sell out extremely rapidly – so we advise that you act quickly after receiving your notification email to avoid disappointment!

If you’re looking for a specific item from one of the brands that we carry, and don’t see this listed anywhere on our site, there is a good chance we may be able to order direct from the manufacturer for you. Please contact us, providing any product ID codes or description where possible, and we’ll be more than happy to advise.

Our promotions cannot be used in conjunction with any other offer – any additional discount code(s) you input at checkout will overwrite previously accepted codes. Therefore, if you do have multiple discount codes available, you must select the one you’d prefer to use for addition to your order.

We regularly retire old promotions to run new offers. If your promotional code is not accepted at checkout, first ensure that you are typing it correctly and have not made any mistakes. If the code still cannot be applied, it’s likely that the promotion is no longer valid.

However, if you think this may be an error, please contact us.

In accordance with UK discount legislation, discounts are applied before VAT (sales tax) is added. If you are in a VAT-free zone, your discount will be applied on the ex-VAT item price.

Our prices do change, and we run discount codes and offers in accordance with trends, customer demand and stock availability. We are unable to refund the difference in price when an item you have purchased later goes into sale or offer, and we do appreciate how frustrating this can be. We are also unable to apply any retrospective discounts due to the number of orders we receive.

You can of course return the item for a full refund and then re-order the item at its markdown price, provided it is returned in accordance with our returns policy. Please note, we cannot guarantee that another customer won’t purchase this item first. We are sorry about any disappointment and hope you are happy with our goods.