Delivery & Returns

Delivery & Shipping


Royal Mail Tracked 48 - £3.95 (FREE on orders over £80)

DHL Express Delivery - £8.95



Standard Delivery via Royal Mail - £8.99 (FREE over £200)

(3-6 Business Days)

Express via FedEx/DHL - £19.99

Brexit Information
We are shipping as normal with all duties and taxes paid. To be clear, this means you will not incur any further charges when ordering through our site in addition to the advertised price.



Standard Delivery via Royal Mail - £9.99 (FREE over £250)

Express via FedEx/DHL - £21.99



Standard Delivery via Royal Mail - £10.99 (FREE over £300)

Express via FedEx/DHL - £25.99


Please note that any oversized items and large orders may be subject to further shipping charges. This will be dealt with on an order by order basis, and our customer service team will be in touch to request any payments due.

We do not currently offer a free returns service. If you do wish to return your order, it can be returned within 14 Days of receipt. All returns are required to be in the original resalable condition that you received them in.

NOTICE TO RUSSIAN & UKRAINIAN CUSTOMERS

We are suspending all services to Russia & Ukraine. No orders for these countries will be accepted. We apologize for the inconvenience.

Returns & Exchanges


Returns must be received back within 14 days of receipt by the customer.

Refunds are generally processed within 7 days after we receive the returned items.

Credit notes will be issued for goods received after 14 days of receipt by the customer (up to 28 days) which will be valid for 12 months from the date issued.
Please ensure all items to be returned are in a re-saleable condition, in original undamaged packaging with all labels attached, and have not been worn or otherwise used.

A carriage charge deduction of £4 (UK) £8.00 (Europe) £10.00 (Rest of World) will be made in the case of non-faulty items.

Return Address

Please send your return to:

RETURNS DEPT
Yards Store
J&S House
Unit A, Denton Drive
Northwich
Cheshire
United Kingdom
CW9 7LU



You are welcome to send your products back for an exchange within 14 days of receipt by the customer.

Please ensure all items to be returned are in a re-saleable condition, in original undamaged packaging with all labels attached, and have not been worn or otherwise used.

Please include your original invoice with an indication of the product you would like to exchange for.

There will be a standard shipping charge for re-deliveries of exchanges.



If an item arrives faulty or incorrect, you must contact us by email or the contact form within 7 days of receipt. The incorrect or faulty item must then be returned to us within 14 days of this notification.

If goods returned to us are deemed faulty, incorrect, or damaged after inspection, you will receive either a full refund, repair, or replacement, plus reimbursement for the return delivery charge when postage receipt is provided (up to a maximum of £10). Please note if the item is deemed not faulty or incorrect, the customer is responsible for all postage costs.

After 28 days, you may return any item for inspection if you believe it to be faulty, and we may either repair, replace, or refund at our discretion if the item is deemed defective after inspection. Please email info@yardsstore.com prior to returning goods. Please note if the item is deemed not faulty, the customer is responsible for all postage costs.



When posting your item(s) back to us, it is strongly recommended you obtain proof of postage and tracking details.

Please ensure that items are well packaged, and are marked clearly as ‘RETURNS’ on any customs label, address label, or documentation.

WE WILL NOT ACCEPT RETURNS WITH INCORRECT CUSTOMS PAPERWORK AND DECLARATIONS.

Please include a copy of your invoice.

RETURNS DEPT
Yards Store
J&S House
Unit A, Denton Drive
Northwich
Cheshire
United Kingdom
CW9 7LU