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Delivery and Returns Information

 

UK

  • Standard Tracked Delivery via Royal Mail (2-3 working days) – £3.95
  • Next Day Via Royal Mail (orders placed before 2pm) – £5.95
  • Orders over £100 via Standard Royal Mail (2-3 working days) – Free
  • Orders over £200 Next Day Delivery– Free

Please note: All next day orders placed after 2pm, at weekends or UK bank holidays will be dispatched the next working day.

EU

  • Standard Delivery via Royal Mail (7-10 working days) – £7.99
  • DHL Express (1-3 working days) – £13.99
  • Orders over £200 – Free standard shipping

USA/CANADA

  • Standard Delivery via Royal Mail (approx 10-14 working days) – £8.99
  • DHL Express (1-3 working days) – £15.99
  • Orders over £250 – Free standard shipping

Rest Of World

  • Standard Delivery via Royal Mail (10-20 working days) – £9.99
  • DHL Express (1-4 working days) – £19.99
  • Orders over £300 – Free standard shipping

Please note: We cannot ship DHL Express to Russia. Shipping will be the standard Royal Mail service only.

 

Oversized Items

Please note that any oversized items (e.g. gun slips, wellingtons etc.) may be subject to further shipping charges. This will be dealt with on an order by order basis and our customer service team will be in touch to request any payments due. 

 

Returns Procedure

 

If returns are received by Yards Store within 14 days of receipt by the customer, a refund will be issued. Refunds are generally processed within 7 days after we receive the returned items. Credit notes will be issued for goods received after 14 days of receipt by the customer (up to 28 days). Please ensure all items being returned are in a re-saleable condition, in original, undamaged packaging with all labels attached, and have not been worn or otherwise used. We regret that we will be unable to accept non-faulty returns where tags have been removed.

 

When posting your item(s) back to us, it is strongly recommended you obtain proof of postage. Please ensure that items are well packaged. From overseas, the parcel must be clearly marked as “RETURN” on all documentation completed for customs.

 

After goods have been inspected by us, you will receive a full refund of the purchase price, or if the item was a special order (not normally available or stocked by Yards Store), a credit note for the full value will be issued.

 

Where UK free delivery has been given, a standard postage charge will be deducted from refunds if the entire order is returned.

 

If an item arrives faulty or incorrect, you must contact us by email or telephone within 7 days of receipt. If within 28 days of purchase goods returned to us are deemed faulty, incorrect or damaged after inspection, you will receive a repair or replacement, plus reimbursement for the return delivery charge when postage receipt is provided (up to a maximum of £10). Please note if the item is deemed not faulty, the customer is responsible for all postage costs.

 

After 28 days you may return any item for inspection if you believe it to be faulty, and we may either repair or replace at our discretion if the item is deemed defective. Please contact us prior to returning goods. Please note if the item is deemed not faulty the customer is responsible for all postage costs.

 

Please send your returns to:

 

Yards Store
J & S House, Unit A, Denton Drive, Northwich, Cheshire, GB, CW9 7LU.

 

 

 

 

 

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