Delivery and Returns Information

LAST CHRISTMAS DELIVERY DATES!*

Take a look below to find out the last day you can shop in your country to receive your order before Christmas.

UK Standard (48 Hour Tracked Royal Mail) – Thursday 20th December Midnight

UK Next Day – Orders must be placed BEFORE 11am Saturday 22nd December

Europe – Orders must be placed BEFORE 2pm Friday 14th December

Rest of the World – Orders must be placed BEFORE 2pm Friday 7th December

*Please note: Delivery times are estimated and orders may take longer due to the limitations of the countries’ postal service and our estimated delivery times may not apply. Unfortunately, this is something we cannot control but we will always do our best to assist you.

UK Delivery Options

  • Free standard delivery (2-4 working days)
  • Next day signed delivery £9 (Order must be placed before 2PM. Orders place on the weekend will be dispatched on the next working day)

International Delivery Options

  • Orders over £100: Free European Standard delivery (up to 10 working days)
  • Orders Under £100: European Standard delivery £8 (up to 10 working days)
  • Orders over £100: Free Non-European Standard Delivery (up to 14 working days)
  • Orders Under £100: Free Non-European Standard Delivery £10 (up to 14 working days)

Please Note

  • All postal times are a guide only, as delays in postal services or customs are unfortunately out of our control. We will however do our best to help where we can.
  • We do not dispatch on weekends or UK public holidays.
  • Where next day orders are placed after 2PM, goods will be dispatched the following working day. Next Day Delivery orders placed after 2PM on a Friday will therefore be dispatched the following Monday.
  • If an item is out of stock, we will inform you immediately about delivery time.
  • All customers are supplied with order tracking details via email.

Shipping Countries

We currently ship to the following countries. If your country is not listed, it means we are unfortunately unable to ship to this region.

  • Andorra
  • Anguilla
  • Antigua and Barbuda
  • Argentina
  • Aruba
  • Australia
  • Austria
  • Bahamas
  • Barbados
  • Belarus
  • Belgium
  • Bermuda
  • Bonaire, Sint Eustatius and Saba
  • Bosnia and Herzegovina
  • Brazil
  • British Indian Ocean Territory
  • Brunei Darussalam
  • Bulgaria
  • Canada
  • Canary Islands
  • Cayman Islands
  • Chile
  • China
  • Christmas Island
  • Cocos (Keeling) Islands
  • Cook Islands
  • Croatia
  • Cuba
  • Curacao
  • Cyprus
  • Czech Republic
  • Denmark
  • Dominica
  • Estonia
  • Falkland Islands (Malvinas)
  • Faroe Islands
  • Fiji
  • Finland
  • France, Metropolitan
  • French Polynesia
  • Georgia
  • Germany
  • Gibraltar
  • Greece
  • Greenland
  • Grenada
  • Guadeloupe
  • Guernsey
  • Heard and McDonald Islands
  • Hong Kong
  • Hungary
  • Iceland
  • India
  • Indonesia
  • Ireland
  • Italy
  • Jamaica
  • Japan
  • Jersey
  • Korea, Republic of
  • Latvia
  • Liechtenstein
  • Lithuania
  • Luxembourg
  • Macau
  • Malaysia
  • Maldives
  • Malta
  • Martinique
  • Moldova, Republic of
  • Monaco
  • Montserrat
  • Netherlands
  • Netherlands Antilles
  • New Caledonia
  • New Zealand
  • Niue
  • Norfolk Island
  • Norway
  • Philippines
  • Pitcairn
  • Poland
  • Portugal
  • Reunion
  • Romania
  • Russian Federation
  • Saint Kitts and Nevis
  • Saint Lucia
  • Saint Vincent and the Grenadines
  • San Marino
  • Serbia
  • Singapore
  • Slovak Republic
  • Slovenia
  • South Africa
  • South Georgia & South Sandwich Islands
  • South Sudan
  • Spain
  • St. Barthelemy
  • St. Helena
  • St. Martin (French part)
  • St. Pierre and Miquelon
  • Sweden
  • Switzerland
  • Taiwan
  • Thailand
  • Trinidad and Tobago
  • Turkey
  • Turks and Caicos Islands
  • Ukraine
  • United Kingdom
  • United States
  • United States Minor Outlying Islands
  • Virgin Islands (British)
  • Virgin Islands (U.S.)
  • Wallis and Futuna Islands

 

Returns Procedure

If returns are received by Yards Store within 14 days of receipt by the customer, a refund will be issued. Refunds are generally processed within 7 days after we receive the returned items. Credit notes will be issued for goods received after 14 days of receipt by the customer (up to 28 days). Please ensure all items being returned are in a re-saleable condition, in original, undamaged packaging with all labels attached, and have not been worn or otherwise used. We regret that we will be unable to accept non-faulty returns where tags have been removed.

When posting your item(s) back to us, it is strongly recommended you obtain proof of postage. Please ensure that items are well packaged. From overseas, the parcel must be clearly marked as “RETURN”.

After goods have been inspected by us, you will receive a full refund of the purchase price, or if the item was a special order (not normally available or stocked by Yards Store), a credit note for the full value will be issued.

Where UK free delivery has been given, a standard postage charge will be deducted from refunds if the entire order is returned.

If an item arrives faulty or incorrect, you must contact us by email or telephone within 7 days of receipt. If within 28 days of purchase goods returned to us are deemed faulty, incorrect or damaged after inspection, you will receive a repair or replacement, plus reimbursement for the return delivery charge when postage receipt is provided (up to a maximum of £10). Please note if the item is deemed not faulty, the customer is responsible for all postage costs.

After 28 days you may return any item for inspection if you believe it to be faulty, and we may either repair or replace at our discretion if the item is deemed defective. Please contact us prior to returning goods. Please note if the item is deemed not faulty the customer is responsible for all postage costs.

Extended Christmas Returns Policy

Christmas Gifts purchased after 15th November 2018 will benefit from our extended returns period until 6th January 2019. All items must be received back to The Sporting Lodge by the 6thJanuary 2019 during this period. Please note we will only accept those returns if they are in their original packaging with all tags attached and in a new condition. Outside of this our standard 14 day returns policy applies.

After 28 days you may return any item for inspection if you believe it to be faulty, and we may either repair or replace at our discretion if the item is deemed defective. Please contact us prior to returning goods. Please note if the item is deemed not faulty the customer is responsible for all postage costs.

Please send your returns to:

Yards Store
Unit A1, Millbrook Court, Middlewich, CW10 0GE, UK